Medical billing and collection have been billing for many of London’s top surgeons for over 20 years. During that time their IT infrastructure has changed dramatically, having to cope with the increased level of document handling, new systems and data security. Like many companies they used a tape device to run a daily backup from the main file server. The office manager always presumed this was the safest way to backup.
Unfortunately the inevitable happened, server hard drives crashed one weekend and on the Monday when the restore was attempted it failed.
Our first challenge was to recover the data from the damaged hard drive. The backup tape was so heavily worn that we concentrated our efforts on the failed hard drives. Using our skilled technicians 100% of the data was recovered in less than 24 hours! We then shipped the encrypted backup to the site and restored it onto their secondary server. We explained the benefits of having a secure automatic online backup, daily email reports from our server and being able to restore all or part of the data to any Internet connected PC worldwide. Once Medical Billing and Collection experienced our diverse software platform and utilised our expert support, they were able to restore all their data with a six month retention policy to any computer or server. All their financial and sensitive patient data is protected by us in the most secure environment.
“We have been incredibly impressed with the level of service and security Online IT Backup offers. The sensitivity of our data is paramount, we medical bill for London’s top surgeons so finding a company like Online IT Backup was reassuring. On occasion when we restore our data the procedure is totally painless, it just works! 5*”